Refund policy

RETURNS AND WITHDRAWAL POLICY

A consumer may withdraw from a distance contract within 14 days without giving a reason. For goods, this period starts when the consumer or a person designated by the consumer other than the carrier receives the product. If products from one order are delivered separately, the period starts when the last product is received. It is sufficient to send the withdrawal statement before the deadline.

Send your statement to hello@mamam.coffee. You may use the model withdrawal form in our Terms and Conditions, but this is optional. To help us identify your order, please include the order number and the products concerned.

Send the product back within 14 days of informing us of your withdrawal to:

MAMAM COLLECTIVE sp. z o.o.
Santocka 39, Building B
71-083 Szczecin
Poland

The consumer pays the direct cost of returning the product unless we agree otherwise. Please keep proof of dispatch.

We will refund the payments received, including the cost of the least expensive standard delivery option offered by the store, within 14 days of receiving the withdrawal statement. We may withhold the refund until we receive the product or proof that it has been sent back, whichever occurs first. We will use the original payment method unless the consumer agrees to another method that does not incur any costs.

The statutory exceptions to the right of withdrawal, as described in our Terms and Conditions, apply. Independently of this right, complaints about goods that do not conform to the contract may be sent to hello@mamam.coffee. The above rights also apply to an individual conducting business to the extent provided by law when the purchase is not professional in nature for that person.